Stuart A. Hillman

Team lead, overseeing six tier-2 technical support analysts. Technical Lead for five hospital, 30,000 user system migration and upgrade. Problem Management. Incident Management. Change Management. Staff training, scheduling, and evaluation. SQL and stored procedure optimization. User Relations. Vendor relations and oversight. Technical Lead overseeing outsourced datacenter.

Workflow Analysis. Configuration Analysis. QA and problem resolution. Support AllScripts Sunrise Clinical Manager[XA]. Experience configuring Orders, Ordersets, Clinical Documentation, Environment, User Accounts and Profiles, Reports and Printers, and Objects Plus custom code. Clinical Analyst for Nursing, Social Work, Psychiatry, Ambulatory Psychiatry, and Special Projects. Served as On Call technical support for all aspects of XA. Oversaw migration and testing of custom code during migration and upgrade of servers. Technical troubleshooting of Citrix, Windows, Network, HL7 interfaces, BioMed interfaces, SCM configuration and technical issues. Maintain communications with user communities and hospital administration. Oversee implementation of system upgrades and testing. Interface with vendor technical staff.

Workflow Analysis. Configuration Analysis. QA and problem resolution.

Workflow Analysis. Trained doctors, nurses, ancillary, pharmacy, registration and management on Eclipsys XA/SCM. Curriculum Design. Creation of Training Materials. Provided “Go-Live” Activation support. Trained activation support staff. Over 400 hours of classroom time. Documented training issues and student performance. Maintained LMS. On-site evaluation in preparation for Joint Commission.

Linux Systems Administration. Website Optimization. Database design. Logistical and production support for film and television. Perform code reviews. Perform statistical analysis. Built invoicing system for NYC Police Foundation fundraiser. Train users in scientific, medical and office applications. Teach Java, C++ and SQL. Activation support for Case Western University Hospital.

Team Lead for activation support on a 15,000 user critical systems implementation project. Managed 75 junior instructors. Promoted to Lead Instructor, Advanced User Instructor, and Implementation Team Lead. On location in hospital and clinics, perform trouble shooting and quality assurance for a corporation-wide critical system implementation. Provide highly successful classroom and individual instruction. Consistently receive recognition from hospital staff and remediate where other trainers have failed. Projects have included training doctors, nurses and other hospital staff to use Prism, an IDX based automated medical record system, training nurses to use Siemens MAC medication administration system, and training clinic staff to use Eagle and Invision patient registration systems.

Supervised development and data management staff at 57 Area Schools, 12 colleges, and 427 school districts. Evaluated staff and institutional performance and regulatory compliance. Conducted on-site reviews and audits. Designed software interfaces, databases and performance metrics. Trained executive and administrative staff in the use of software and in compliance with regulatory requirements. Wrote and presented lectures and classes. Lead small-group instructional sessions. Wrote training material and user documentation. Provided individual instruction and mentoring. Acted as primary contact for problem resolution. 

Tracked roving army ants through the Amazon rainforest for a University of Missouri research study. Built data collection interface and trained field personnel in its use. Designed database to enable analysis of complex interactions. Designed and performed all of the statistical and spacial analysis, using Arcview and SAS.

Taught Math and Reading to students ranging from six to eighteen years-of-age. Taught math ranging from basic counting to pre-calculus. Taught basic reading. Each student had an individual lesson plan. Taught three students at a time.